Live / Mobile
At 99awln, we handle the personal data you share with us — your account details, payment records and session activity — with a clear purpose: to run your account and keep it secure. This policy explains exactly what we collect, how we use it, and what choices you have, subject to your local law and eligible regions.
When you open an account with us, we collect the information you actively provide: your name, email address, contact number and the payment method details you enter — whether that is a bKash wallet number, a Rocket account reference or a Bank Transfer record. We also collect data your device and browser send automatically when you navigate the site: IP address, session timestamps and page interaction logs. We use this data to verify your identity, process account transactions, respond to your support requests and keep the account environment secure. We do not sell your personal data to third parties. We share data only where it is necessary to process a transaction — for example, passing a wallet reference to a payment processor when you move funds via bKash or Rocket — or where we are required to do so under applicable law. Retention periods follow what is legally required or operationally necessary; once data is no longer needed for either purpose, we remove it. The exact scope of applicable law depends on your local jurisdiction and eligible region. If you have questions about any specific data point we hold, the contact route in the Support section of this policy is the right place to start.
This policy covers everything that happens inside your 99awln account — from the moment you register to each session you run and every transaction record created. It does not extend to third-party services you reach from our pages, whose own policies govern your data there. Understanding the boundary helps you know exactly when this policy protects you and when another party's terms apply.
All data collected when you register, log in or update your account profile falls inside this policy. That includes your email, contact number and any identity documents you submit during account verification.
Payment data tied to your bKash deposits, Rocket transfers and Bank Transfer entries is covered here. We retain these records for as long as our legal and operational obligations require, then remove them.
Session logs, page navigation data and device signals generated while you browse the lobby or play are covered. We use this data to maintain account security and to identify and fix technical issues.
Links or payment processors outside our direct control operate under their own privacy terms. Once you leave 99awln or hand data directly to a payment network, this policy no longer applies to what that third party does.
You have concrete options when it comes to the data we hold about your account. First, you can request a summary of the personal data we store: send us a written request through the support route listed below, and we will provide what we hold in a readable format. Second, if any account detail is incorrect — your name, contact number or email address — you can update it directly from your account settings page, or ask our support team to correct it if the field is locked. Third, if you believe data we hold is being used in a way that conflicts with this policy or with applicable law in your region, you can raise a formal query with us in writing; we will acknowledge it and respond with our position. Finally, if you want to close your account and request removal of data that we are not legally required to retain, contact us through the published support channel with your account reference. Each request is handled in the order it is received; response times depend on the complexity of the query and are not subject to a fixed deadline.
Submit a written request via our support channel to receive a summary of the personal data attached to your account.
Update editable fields directly in your account settings. For locked fields, contact support with your account reference and the correction needed.
If you believe we are using your data incorrectly, send a written query through our support route. We will respond with our position on the specific concern you raise.
On account closure, we remove data we are not legally required to retain. Send the request with your account reference and we will confirm what can be deleted.
If any part of this policy raises a question you cannot resolve by reading it, we have three ways you can reach the team. Use the channel that fits your situation — account-specific queries go fastest when you include your account reference in the first message.
Open the chat icon from any page on 99awln while you are logged in. State your query and include your account reference so the team can locate your record without delay.
Send a written privacy query to the support email address listed on the Contact page of our site. Written requests for data review or correction should be sent this way for a documented trail.
The Help Centre accessible from your logged-in account area contains published answers to common privacy and data questions. Check there first; if your question is not answered, escalate via chat or email.
We apply a set of practical controls to the data your account generates. These are not abstract commitments — they are the specific measures that govern what happens to your information from the moment you register.
We use cookies to keep your session active and to log navigation data that helps us fix site issues. You can adjust cookie preferences from your browser settings. Disabling certain cookies may affect how account pages load and respond.
Access to your account data inside our systems is restricted to staff who need it to operate or support your account. We do not grant general internal access to payment records such as your bKash wallet number or Bank Transfer details.
We keep your data for as long as your account is active or as long as legal obligations require us to. Transaction records linked to Rocket or Bank Transfer entries follow the retention period set by applicable financial regulations in your region.
When this policy changes materially, we post the updated version on this page with a revised effective date. Continuing to use your account after a posted change means you have read the updated terms. If you disagree with a change, contact us before that date.
These are the questions we hear most often about how your data is handled. If your question is not here, the support routes above are the right next step.
We collect the details you enter at registration — name, email, contact number — plus device and session data your browser sends automatically. If you add a payment method such as bKash or Rocket, the wallet reference is stored against your account record for transaction processing.
We share data only when it is necessary to complete a transaction — passing a wallet reference to a payment processor, for example — or when required by applicable law. We do not sell your personal data to advertisers or unrelated third parties.
Send a written request through our email support channel with your account reference. We will compile a summary of the personal data we hold and return it to you. The time this takes depends on the complexity of the account record.
Yes. Editable fields can be updated directly in your account settings. If a field is locked — such as the name used at registration — contact our support team in writing with the correct information and your account reference, and we will review the correction.
Transaction records linked to bKash, Rocket or Bank Transfer entries are kept for as long as our legal and financial obligations require. Once that period ends and the account is closed, we remove data that no longer has a retention basis.
This policy describes how we handle data for all accounts we operate. Whether it applies fully to you depends on your local law and eligible region. Access to and use of the site is subject to applicable regulations in your jurisdiction.